Description	The ICE International Training Office organises two Training Courses in Latvia for manager and public officers involved into the internationalisation process. It will take place in Riga ( October 2007)
Objectives	To develop commercial and economic co-operation among the two countries through the upgrading of the knowledge of International Management and Trade.
Programme	Quality Management and ISO 9001 certification as strategic factors in order to operate globally Riga, 16-19 October 2007 In order to be competitive in European and global marketplaces, companies have to manage their processes focusing on stakeholders' satisfaction. Quality Management is an important component of company strategy, internationally adopted by a growing number of organizations in order to achieve this ambitious goal. Quality Management System certification, according to international ISO 9001 standard, provides clear demonstration of company commitment to Quality and represents a powerful tool for continuous process improvement. Introduction to ISO9000 certification ISO9001:2000 Quality Management System Implementation Documents needed by ISO9001 The Quality Manager: a leader and a motivator Ending notes During the course, case study, simulations and team exercises will be analysed and performed E-business : a part of firm's overall strategy in order to operate globally Riga, 22-24 October 2007 Firms have to use electronic business capabilities as part of their overall strategies if they want to compete in the global marketplace. What kind of changes do firms need in their perceptions, attitudes, organizational structures and behaviours and in relationships with stakeholders? Some companies are experimenting 3D internet and immersive virtual worlds, which are the first returns? Can they represent an interesting business opportunity? Rethinking firm strategy in the interconnectivity era: the "e-transformation" How to implement e-commerce E-commerce paradigms The B2B paradigm Second Life: a business opportunity (?) What's happening in China ? Using ISO 9000 standards in the e-economy Success stories Dot.com Ending notes During the course, case study, simulations and team exercises will be analysed and performed